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08
Services / Maintenance & Support
08 — Service

We've got
your back.

Ongoing maintenance, bug fixes, feature updates, security patches, and dedicated Shopify support with guaranteed SLA.

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24h Response Time
SLA Guaranteed
24/7 Monitoring
What's Included

Always-on support.

Proactive monitoring, regular updates, and priority support when you need it most.

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08 — Maintenance & Support
MAINTENANCE & SUPPORT
24h
Response
99.9%
Uptime
Weekly
Updates
Priority
Support
How It Works

Support workflow.

Structured support with clear SLAs.

01
Report
Submit issues via email, Slack, or our client portal — we triage within 2 hours.
02
Diagnose
Our team investigates, identifies root cause, and proposes the fix.
03
Fix & Deploy
Code fix, testing, and production deployment with zero downtime.
04
Verify & Document
Client confirmation, documentation update, and preventive measures.
Other Services

You might also need.

04
Speed & Performance
Core Web Vitals optimization, Lighthouse audits, lazy loading, image compression, and code...
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07
Shopify SEO
Technical SEO, schema markup, content strategy, and organic traffic growth for Shopify sto...
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06
Integrations
Klaviyo, ERP, CRM, 3PL, and any third-party system connected to your Shopify store via API...
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