08 — Service

We've got
your back.

Ongoing maintenance, bug fixes, feature updates, security patches, and dedicated Shopify support with guaranteed SLA.

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24h Response Time

SLA Guaranteed

24/7 Monitoring

What's Included

Always-on support.

Proactive monitoring, regular updates, and priority support when you need it most.

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08 — Maintenance & Support

MAINTENANCE & SUPPORT

24h

Response

99.9%

Uptime

Weekly

Updates

Priority

Support

How It Works

Structured support with clear SLAs.

Report

Submit issues via email, Slack, or our client portal — we triage within 2 hours.

Diagnose

Our team investigates, identifies root cause, and proposes the fix.

Fix & Deploy

Code fix, testing, and production deployment with zero downtime.

Verify & Document

Client confirmation, documentation update, and preventive measures.