08 — Service

We've got
your back.

Ongoing maintenance, bug fixes, feature updates, security patches, and dedicated Shopify support with guaranteed SLA.

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24h Response Time

SLA Guaranteed

24/7 Monitoring

What's Included

Always-on support.

Proactive monitoring, regular updates, and priority support when you need it most.

Fixed price 4–6 week delivery 30-day launch support

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08 — Maintenance & Support

MAINTENANCE & SUPPORT

24h

Response

99.9%

Uptime

Weekly

Updates

Priority

Support

Deliverables

What's included in this service

Concrete outputs, no ambiguity. Here is exactly what lands in your inbox.

Priority bug fixes

Theme & app updates

Performance monitoring

Conversion optimisation

Backups & rollback

Direct Slack channel

How It Works

Support workflow.

Structured support with clear SLAs.

Report

Submit issues via email, Slack, or our client portal — we triage within 2 hours.

Diagnose

Our team investigates, identifies root cause, and proposes the fix.

Fix & Deploy

Code fix, testing, and production deployment with zero downtime.

Verify & Document

Client confirmation, documentation update, and preventive measures.

FAQ

Common questions

Quick answers to what most clients ask before getting started.

Got more questions?

How long does this take?

Most projects run 4–6 weeks from kickoff to launch. Rush timelines are possible — we just plan capacity around it.

How does pricing work?

We give a fixed-scope quote up front so there are no surprises. Custom work is itemised and approved before we start.

What if I'm not happy with the result?

We don't move to the next phase without your sign-off. Each milestone has revision rounds built in.

Do you offer support after launch?

Yes — every project includes 30 days of post-launch support. We also offer ongoing retainers if you want us long-term.

Will my SEO and rankings be safe?

We preserve URLs, set up 301 redirects, and migrate meta data. We monitor for ranking changes for 30 days post-launch.

Can you work with my existing brand assets?

Absolutely. We integrate with your existing brand book, fonts, and design system — or build one from scratch if needed.

We've gotyour back.

Always-on support.

What's included in this service

Support workflow.

Common questions

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We've got
your back.